Getting Injured Workers Back on Track

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By Laura B. Gardner, Vice President, Products, CLARA analytics Workers’ compensation is essentially a collection of interrelated actions taken by the employer, payer, provider and injured worker in the service of the injured worker’s recovery and return to work. Putting the injured worker at the center of this activity is critical and discussed in the previous article in this series, Five Best Practices to Ensure the Injured Worker Comes First. But what is the best way to achieve our objective of getting injured workers rapidly back on track? What processes, tools and systems do we put in place? What problems should we focus on? Critical to answering these questions is a framework that is based on years of handling service operations across a range of industries (airlines, retail banking, healthcare, etc.). Any service process can be measured based on its performance... (more)

Five Best Practices to Ensure the Injured Worker Comes First

By Dr. Laura B. Gardner, Vice President, Products, CLARA analytics Putting the injured worker first is key to the “advocacy-based claims model,” which puts the worker at the center of all activity. “It focuses on improving the injured worker’s experience. Until now, most employers have focused on corporate outcomes. Goals such as cutting costs and reducing days lost. But experts now say focusing on the worker can improve all outcomes.” The stories of three injured workers provide an opportunity to see the importance of focusing on the injured worker. Take Melanie. Melanie was wo... (more)

A Silicon Valley View on Work Comp

By Jayant Lakshmikanthan, president, CLARA analytics Occupational injuries cost the U.S. more than $250 billion annually. That is nearly three times the financial impact of cancer. Yet to date, the technology and analytics community has largely underserved the challenges of effectively helping injured workers get back to being productive rapidly. Injured workers are being pulled into complex processes unnecessarily. Claims adjusters juggle many balls and are not able to focus their time on what they do best: being a trusted adviser to the injured worker. The technology and analyt... (more)