Getting Injured Workers Back on Track

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Top Stories by CLARA Analytics

The Taming of the Skew By Dr. Laura Gardner, VP, Products, CLARA Analytics In the famous comedy by William Shakespeare, "The Taming of the Shrew," the main plot depicts the courtship of Petruchio and Katherina, the headstrong, uncooperative shrew. Initially, Katherina is an unwilling participant in the relationship, but Petruchio breaks down her resistance with various psychological torments, which make up the "taming" - until she finally becomes agreeable. An analogous challenge exists when using predictive analytics with healthcare data. Healthcare data can often seem quite stubborn, like Katherina. One of the main features of healthcare data that needs to be "tamed" is the "skew" of the data. In this article, we describe two types of skewness: the statistical skew, which impacts data analysis, and the operational skew, which impacts operational processes. The St... (more)

Cycle Time Is King

By Laura B. Gardner, Vice President, Products, CLARA analytics Workers’ compensation is essentially a collection of interrelated actions taken by the employer, payer, provider and injured worker in the service of the injured worker’s recovery and return to work. Putting the injured worker at the center of this activity is critical and discussed in the previous article in this series, Five Best Practices to Ensure the Injured Worker Comes First. But what is the best way to achieve our objective of getting injured workers rapidly back on track? What processes, tools and systems do... (more)

Five Best Practices to Ensure the Injured Worker Comes First

By Dr. Laura B. Gardner, Vice President, Products, CLARA analytics Putting the injured worker first is key to the “advocacy-based claims model,” which puts the worker at the center of all activity. “It focuses on improving the injured worker’s experience. Until now, most employers have focused on corporate outcomes. Goals such as cutting costs and reducing days lost. But experts now say focusing on the worker can improve all outcomes.” The stories of three injured workers provide an opportunity to see the importance of focusing on the injured worker. Take Melanie. Melanie was wo... (more)

A Silicon Valley View on Work Comp

By Jayant Lakshmikanthan, president, CLARA analytics Occupational injuries cost the U.S. more than $250 billion annually. That is nearly three times the financial impact of cancer. Yet to date, the technology and analytics community has largely underserved the challenges of effectively helping injured workers get back to being productive rapidly. Injured workers are being pulled into complex processes unnecessarily. Claims adjusters juggle many balls and are not able to focus their time on what they do best: being a trusted adviser to the injured worker. The technology and analyt... (more)