By Dr. Laura B. Gardner, Vice President, Products, CLARA analytics
Putting the injured worker first is key to the “advocacy-based claims
model,” which puts the worker at the center of all activity. “It focuses
on improving the injured worker’s experience. Until now, most employers
have focused on corporate outcomes. Goals such as cutting costs and reducing
days lost. But experts now say focusing on the worker can improve all
The stories of three injured workers provide an opportunity to see the
importance of focusing on the injured worker.
Take Melanie. Melanie was working as a lifeguard for the summer at a
recreational center. She slipped on some wet pavement that had been targeted
for cleanup but not yet addressed. She fell on one knee, sustaining a
shattered patella and a deep laceration.
Melanie needed immediate surgery for the laceration. She initial... (more)
By Jayant Lakshmikanthan, president, CLARA analytics
Occupational injuries cost the U.S. more than $250 billion annually. That is
nearly three times the financial impact of cancer. Yet to date, the
technology and analytics community has largely underserved the challenges of
effectively helping injured workers get back to being productive rapidly.
Injured workers are being pulled into complex processes unnecessarily. Claims
adjusters juggle many balls and are not able to focus their time on what they
do best: being a trusted adviser to the injured worker.
The technology and analyt... (more)